Frequently asked questions

Usually you do not have to do anything, but it depends on your platform.

Apple devices. Your portfolio is tied to your Apple account through the Keychain. Sign in to the same Apple account on the new device with Keychain enabled, and your portfolio is already there when you open the app. Losing the old phone is not a problem — nothing was only on that device.

Android. Your ID lives on the device itself, so it has to travel with you. Android's own transfer tool moves it along with the app. It is also part of the app's cloud backup, so it usually comes back by itself if you reinstall DivTracker on the new phone.

If your portfolio does not turn up, move it across one portfolio at a time with CSV export and import.

Still nothing — old phone lost or already wiped? Email us. We can usually find your portfolio and move it across. Because accounts are anonymous, we can only identify it by your user ID (sent with your feedback from the app — on iPhone and iPad, tap Attach when it asks) or by matching the transactions you describe, so tell us as much as you can about what was in it.

Yes, on both platforms — DivTracker has a backup of its own. Open Settings → Transactions → Backup & Restore on iPhone and iPad, or Settings → Backup & Restore on Android. Automatic Backup is on by default: your portfolios are backed up once a day, on days when something actually changed. You can take a backup yourself at any time, and restore any backup in the list. It is a Premium feature.

Restoring replaces the portfolios in the backup and leaves your settings alone.

The backups are kept inside the app, on your device only: they are not part of your iCloud or Google backup, and uninstalling the app deletes them. For a copy you keep elsewhere, export your transactions now and again and keep the CSV somewhere safe, such as cloud storage or your computer.

DivTracker accounts are anonymous — there is no sign-up, no password, and no personal profile.

Instead of a login, each installation has an ID, and your portfolio is stored on our servers under it. What keeps that ID depends on the platform:

• iOS: your Apple account's Keychain.
• Android: the device, and the app's cloud backup.

On Apple devices, yes — as long as DivTracker is installed on the second device after it is signed in to the same Apple account with Keychain turned on. Both devices then use the same ID and show the same portfolio, and changes made on one appear on the other when you open the app there. A device that already had DivTracker with a portfolio of its own keeps that one.

On Android, only when the second phone was set up from the first one — with Android's transfer tool or from its cloud backup. Both phones then have the same ID and share the portfolio. Phones where DivTracker was installed separately each keep their own portfolio, and the app has no way to link them. You can copy a portfolio across with CSV export and import, but that is a snapshot, not an ongoing sync.

Two different actions have very different results on Android, which is the usual cause:

• Uninstalling the app leaves your ID in the cloud backup, so reinstalling normally brings your portfolio back.
• Clearing app data (Settings → Apps → DivTracker → Storage) erases the ID from the device, and the app opens as if it were brand new.

If the app is empty, it is worth uninstalling and reinstalling it — the ID is often restored from the backup. If your portfolio is still missing, email us rather than starting over: your data is on our servers and we can usually find it and put it back.

Since accounts are anonymous, there is no login or personal profile to remove. Deleting your transactions in the app and then uninstalling it is enough for most people.

Be aware that uninstalling is not necessarily a permanent wipe: your ID can come back from your Apple account's Keychain or from Android's cloud backup when you reinstall, and your portfolio with it. If you want everything removed for good, email us and we will take care of it on our side.

Open the position to its Position Details screen and use the Request data fix menu item. It sends the request straight from the app, with the symbol attached, and is the fastest way to reach us.

This is the route for the data we supply: a wrong price, a wrong or missing dividend, a wrong ex-date or payment date, a split that was not applied. If it is still not right a day later, email us.

They can be. In most cases a price is delayed by 15–30 minutes, more rarely by an hour, and in some corner cases by one or two working days.

Figures like contributions, invested cost and average share cost are calculated from your own transactions, not from anything we supply — so Request data fix will not help here. Check your transaction history for that position first (open the position and tap the clock icon in the bottom bar): a duplicated import, a missing sell, or the wrong date or currency on a single transaction accounts for nearly all of these.

Average share cost also depends on Settings → Share Cost Calculation: the app uses FIFO unless you change it, while many brokers show an average cost.

If the transactions are right and the numbers still are not, email us with a screenshot.

Email us the symbol and the exchange it trades on. We pass the request to our data providers; if they support the symbol, it usually appears within a few days.

Yes. Splits and reverse splits are applied for you — you do not need to adjust your transactions by hand. A transaction affected by a split shows both the split-adjusted share count and the original one.

If a split has not been applied, or was applied incorrectly, that is a data problem on our side: send a Request data fix and we will correct it.

Splits are applied automatically (above), and the app works out the new share count exactly — which can leave you with a fractional position. Most brokers do the same. Some, though, round up to whole shares and never hold the fraction, so the app shows a fraction your broker does not. The split itself was applied correctly, so Request data fix is not the tool here — this is a mismatch with how your broker rounds, and you correct it with a transaction of your own:

1. Add a sell transaction dated the split's ex-date, selling only the fractional part.
2. To enter the exact fraction without working it out: open the position, tap NEW TRADE, switch to SELL and set the date to the split's ex-date. Then tap SELL ALL SHARES — it fills in the shares you held on that date — and edit the whole-number part of the quantity down to zero, which leaves just the fraction.
3. For the price per share, check your broker's history and match what it shows there.

There are two ways to reach your transactions:

• For one position: open it and tap the clock icon in the bottom bar to open its history.
• For everything: Settings → Transactions → History on iPhone and iPad, Settings → History on Android.

From there you can edit or delete individual transactions at any time.

Enter the price in the main currency — GBP rather than British pence (GBX), ILS rather than Israeli agorot (ILA), ZAR rather than South African cents (ZAC). When you enter a transaction by hand, subunits are not supported: each is exactly a hundredth of the main currency, so divide the quoted figure by 100 — a share shown as 1,543 goes in as 15.43.

If a position's cost looks a hundred times too big, this is almost always why — open the position, tap the clock icon in the bottom bar, and correct the price on the transaction.

One exception: CSV import reads subunit-quoted prices directly, so a file exported from your broker in pence, agorot or cents imports without converting — as long as the file's currency column names the subunit (GBp, for example).

Switch to the portfolio you want to delete, then open Settings → Selected Portfolio.

• Android: tap Delete. It removes the portfolio together with its transactions.
• iPhone and iPad: tap the pencil button. A portfolio that still holds positions offers Clean up first — use it to empty the portfolio, then tap the pencil again and Delete appears. A portfolio linked to your broker can be deleted straight away.

The Combined portfolio cannot be deleted.

Both work per portfolio, on the one you currently have selected — switch to it in Settings → Selected Portfolio first. Export is Settings → Transactions → Export on iPhone and iPad and Settings → Export on Android. To import on iPhone and iPad, open the CSV file and share it to DivTracker; on Android, use Settings → Import. A file you downloaded on a computer has to be moved to your phone or tablet first.

What an import does to a portfolio that already has data depends on Merge — Settings → Transactions → Merge on iPhone and iPad, Settings → Merge on Android. With it off, the import replaces that portfolio's contents — it does not reconcile positions. With it on, imported transactions are added to what is already there, and any that match a transaction already in the portfolio are skipped. The switch is per portfolio.

Merge starts off in a portfolio you build yourself, and on in one linked to your broker. So unless you change it, an import replaces a portfolio you entered by hand, and adds to the transactions Broker Sync brought into a linked one.

If you are not sure what an import will produce, create a new portfolio and import there first so you can check the result. Exporting your current portfolio beforehand gives you a backup either way.

Custom symbols cannot be added manually. If a symbol you need is missing, ask us to add it instead.

Tracking cash balances, and bonds or gold held directly rather than through an exchange-listed fund, is planned, but we cannot promise a date. Exchange-listed gold funds can already be added like any other symbol.

The positions inside a portfolio. Tap the sorting arrows in the top-right corner of the Portfolio tab, just below the header. They cycle through ascending, descending, and alphabetical — tap until both arrows are greyed out to get back to alphabetical order.

The list of portfolios itself. On iPhone and iPad, open Settings → Selected Portfolio, tap the gear icon in the top-right corner and choose By number to keep the order they were created in, or By name to put them in alphabetical order. Combined stays at the top either way. This is not on Android yet.

Dragging portfolios into an order of your own is not available on either platform.

On iOS, yes. Broker Sync is a Premium feature that imports your transactions so you do not have to enter them: Settings → Selected Portfolio → + → Connect Broker. It is coming to Android.

The connection is read-only and runs through our provider, SnapTrade. DivTracker never receives your broker credentials or personal information — only the portfolio and transaction data your broker shares.

Connecting creates a new portfolio for each brokerage account you choose to share. Your existing portfolios are not touched, so a connection cannot disturb a portfolio you built by hand.

Only a few brokers are supported today and we are adding more over time. The current list is in the app under Settings → Selected Portfolio → + → Connect Broker.

If yours is missing but SnapTrade supports it, ask for it through Settings → Contact Us — requests are what we use to decide which broker to add next.

Some things are not imported yet, and are worth knowing before you rely on it:

• Option trades are not supported and will be missing.
• Cash transactions are not supported until cash tracking arrives in the app.
• Transactions for symbols we do not carry are not imported.
• Some complex transaction types may not be handled and need correcting by hand.
• History the broker does not share cannot be imported at all. Some brokers only share the last few years, and the app tells you before you connect — the earlier years are added once from a CSV export.

Support for more transaction types will improve over time, but we cannot promise a date.

It can almost always be fixed in the linked portfolio itself:

1. Review what is waiting. Shares your broker lists without a price — moved in from another broker, say — come in marked for review, and a banner on the Dashboard gathers them. Fill in the price and confirm each one.
2. Add the few that are missing. A transaction the broker leaves out, such as bonus or reward shares, can be added by hand as in any other portfolio. Regular syncs keep it, but switching between simple and full mode — and sometimes reconnecting the broker — reloads the whole portfolio from the broker, so anything you added by hand or imported from a CSV has to be added again afterwards.
3. Import the older years. Where the broker's history stops short, bring in the earlier transactions from a CSV export, following the steps the app points you to for your broker.

Simple mode is the last resort, for a history that none of that can put right. A linked portfolio in simple mode holds a single current position snapshot per symbol instead of the broker's transaction history, so your positions match what your broker shows, but the transactions behind them are gone.

Switch it from the portfolio's edit menu in Settings → Selected Portfolio — the buttons read Switch to simple mode and Switch to full mode — and a portfolio in simple mode is badged Simple in the list. Switching either way replaces what is in the portfolio, and while it is in simple mode transactions cannot be added or edited by hand.

If Premium ends, or you move to a plan without Broker Sync, the broker connection is removed after a while, for security and maintenance. The portfolio and its transactions stay, as an ordinary portfolio you can edit by hand.

Connecting your broker again later means going through the full setup, and creates a new linked portfolio — you can delete the old one if you no longer need it.

No. Dividends are counted as income automatically and included in your total return, whether or not DRIP is switched on.

Do not go looking for them in your transaction history, though: dividends and splits are not transactions in DivTracker. They appear on the Events tab, and the app uses them to work out your position and portfolio totals. Your transactions are the buys and sells you entered — plus DRIP purchases, if you have DRIP switched on.

Turn it on in Settings → DRIP with Automatic Dividend Reinvestment. It is set per portfolio, so select the portfolio first — it cannot be switched while Combined is selected. New positions get DRIP automatically, and each position has its own switch on the same screen. DRIP applies from the moment you turn it on: dividends paid before that are not reinvested.

Before a dividend is paid, the reinvestment is only a projection: the app compounds the shares it expects you to buy into your income charts and your estimated yield — which is why the yield goes up — without touching your actual position.

On the payment date it creates an estimated DRIP transaction and adds it to your history straight away, so your share count already includes it. It is marked for review because the number of shares actually bought and the price paid vary from broker to broker. A banner on the Dashboard gathers everything waiting for review. Check it against your broker — adjust the shares or the price if they differ, or delete it if the reinvestment did not happen — then confirm it to clear the flag.

If your broker does not deal in fractional shares, turn off Settings → DRIP → Fractional Shares and DRIP shares are rounded down to a whole number instead, so the app matches what your broker actually does. If you use a dividend tax rate, turn on Reinvest After Taxes on the same screen so that only the after-tax amount is reinvested.

Yes. The rate is set per portfolio, so select the portfolio first — it cannot be changed while Combined is selected. Then open Settings → Taxes, turn on Dividend Tax Rate and set the rate you pay.

The same screen lists every position that pays a dividend, each showing the rate applied to it and whether that is the default or a custom one. Tap one to give it its own rate — useful where withholding differs by country — or to reset it back to the default.

The rate applies to every dividend amount in the app — both the dividends you have already received and your estimated future income — so income figures, yields and projections all drop accordingly once it is set. If your figures look lower than you expected, a tax rate left on is the usual explanation.

On iPhone and iPad, yes. Open Settings → Event Notifications and turn on the events you want to hear about. Each has a switch of its own, so you can take the payment reminders and leave the rest off:

• Ex-dividend date — the day a position goes ex-dividend.
• Ex-dividend tomorrow — the day before it does.
• Dividend payment — the day a dividend is paid.
• Stock split — the day a position splits.

Notifications are a Premium feature.

On Android, not yet — we are working on bringing them to Android, but we cannot promise a date.

No — the subscription pays for costs that recur whether or not anyone buys the app: market data licensing, servers, and continued development. A one-time payment cannot cover an ongoing bill, so a subscription is the honest way to fund it.

On iPhone and iPad, try Settings → Premium Subscription → Restore Purchases first — that is what reconnects a purchase the app has lost track of. Android has no such button: the app checks Google Play each time it opens, so close DivTracker and open it again while you are signed in to the Google account that paid.

If it does not help, check the subscription is actually active in the store that billed you: on iOS, Settings → your Apple Account → Subscriptions; on Android, Google Play → Payments & subscriptions → Subscriptions. Only Apple and Google can charge, cancel or refund a subscription, so the store is the final word on whether it is active.

Also worth checking: the subscription has to have been bought inside the DivTracker app. Several unrelated apps and websites use similar names, and a subscription bought from one of those will never unlock Premium here. Ours is DivTracker, with the palm tree icon.

Still stuck? Email us with what happens when you restore, any error you see, and whether the store shows the subscription as active.

Subscriptions are billed by Apple (on iOS) and Google (on Android), so DivTracker cannot cancel them on your behalf. You can manage and cancel them at any time from your device:

• iOS: open the App Store subscriptions screen (Settings → your Apple Account → Subscriptions).
• Android: open Google Play → Payments & subscriptions → Subscriptions.

Both apps can also take you to that page: on iPhone and iPad, while a subscription is active, Settings → Premium Subscription → Manage Subscription → Edit Subscription; on Android, Settings → Premium Subscription and tap MANAGE PLAN.

No — DivTracker is a mobile app. We would like to offer a web version one day, but our focus is on the mobile apps and there is nothing to announce.

English, German, Spanish, French, Japanese, Russian, Thai, and Chinese in both Simplified and Traditional. Japanese is available on iPhone and iPad only.

The app follows your device language. On Android you can change it in the app: Settings → Language. On iOS, use your device settings — Settings → Apps → DivTracker → Language.

Ask — email us or use Settings → Contact Us. There is no wrong way to send an idea, and a short note about what you are trying to do is enough.

We keep every request, and how many people ask for the same thing decides what we build next. We cannot promise dates.